Fulfillment Manager (Returns), eCommerce
Top skills: Analysis, problem solving, process improvement
Schedule: Hybrid, Office Mon-Thur; Remote Friday
Responsibilities:
� Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
� Responsible for managing the employees, creating their work schedules and distributing their duties.
� Determine employment requirements as well as interviews and hires prospective employees.
� An operations manager also trains the newly hired employees.
� Manage all the activities that are associated with the production of the products the company offers.
� Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
� Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
� Handle problems in a calm and collected manner, even when under pressure.
Skills:
� Microsoft office, Word, Excel
� Excellent organization and mathematical skills
� Familiarity with Windows-based computer programs a must
KEY RESPONSIBILITES/REQUIREMENTS:
This role is responsible for tactical day to day operations for eCommerce fulfillment returns such as running and monitoring open orders reporting daily, working with our internal teams, and our fulfillment providers to reduce returns volume and process open returns timely. This position will be responsible for developing key reporting and IT requirements; as well as, documenting SOPs and process flows to support fulfillment provider onboarding and returns process improvement initiatives. Managing and using data to identify to get ahead of return trends or aged return orders is a key function of the role. You will provide day to day operational fulfillment returns support across mobile, home appliance, and TV categories; collaborating between Operations, Customer Service, and IT teams. Successful candidates will have the ability to proactively solve both short term and long term issues effectively.
Role and Responsibilities:
• Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.
• Work with Customer Service, IT, Finance, Operations, Category Teams, and Ecommerce teams to surface operational issues and support strategic return reduction initiatives
• Monitor and take action on exception reporting and understand measurements of KPI’s for return rates, return reasons, and defect exceptions.
• Support Inventory Control and Quality Assurance programs to improve inventory accuracy and work with Logistics on filing claims against 3PLs and shipping partners.
Skills:
• Strong analytical and problem solving skills.
• Excellent communication skills (verbal and written) Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.
• Ability to navigate the Samsung organization to gather information, elicit feedback, and engage other teams for collaboration.
• Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.
Qualifications:
• Bachelor’s degree required
• 5-8 years relevant experience in fulfillment, supply chain, or eCommerce business operations. Experience in returns or reverse logistics is a strong advantage.
• Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application
