Position
The House of Dior New York seeks a refined, engaging, and impeccably presented Host to represent our global flagship boutique. As the first ambassador of the Dior experience, the Host will cultivate a warm, welcoming, and sophisticated environment for every guest. This pivotal role is responsible for setting the tone upon arrival, thoughtfully guiding clients, and ensuring a seamless and memorable journey that reflects Dior's unparalleled commitment to luxury and service.
Job responsibilities
- Elegantly welcome and greet each client upon arrival, creating an immediate and positive first impression that embodies the Dior spirit.
- Discreetly ascertain the purpose of the client's visit, directing inquiries and anticipating needs with grace and efficiency.
- Introduce clients to the appropriate Brand Ambassadors, facilitating a personalized and effortless experience.
- Provide exceptional, anticipatory service, exceeding client expectations with a proactive and attentive approach.
- Offer curated tours of the boutique, providing suggested recommendations and insightful assistance.
- Develop and maintain comprehensive knowledge of Dior's collections, services, and heritage, including our exclusive spa offerings.
- Demonstrate proficiency in utilizing boutique technology and client management systems.
- Manage boutique traffic with discretion and maintain an orderly and inviting atmosphere.
- Support and participate in special events and clienteling initiatives.
- Support in maintaining highest standards of boutique presentation and ambiance at all times.
Profile
- A minimum of 2-3 years of experience in luxury retail, hospitality, or a related client-facing environment.
- Exceptional communication, interpersonal, and presentation skills.
- Meticulous attention to detail and a passion for delivering flawless service.
- A polished, poised, and professional demeanor, reflecting the elegance of the House of Dior.
- Proven ability to thrive in a fast-paced environment, managing multiple priorities with grace and composure.
- Demonstrated problem-solving skills and a proactive approach to anticipating and resolving client needs.
- Flexibility to work evenings, weekends, and holidays, based on the needs of the business.
- Proficiency in modern technology and client relationship management (CRM) systems.
Additional information
The selected candidate will be offered a salary within the range of $18-$23 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.
Additional Information
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
