🎢 Ride Operations & Guest Experience Manager
📍 Location: Theme Park Setting | Onsite
💰 Salary Range: $78,000 – $104,000 per year (based on experience)
🕐 Full-Time | Flexible schedule required (includes evenings, weekends, holidays)
Be the Force Behind the Fun.
Join a dynamic leadership team that keeps the thrills running and the guest smiles coming. As the
Ride Operations & Guest Experience Manager, you’ll play a vital role in overseeing the safe and efficient operation of our rides and guest control areas—ensuring an unforgettable experience for every visitor, every day.
🎯 What You’ll Be Responsible For:
- Safety First: Conduct regular operational audits, enforce safety procedures, and lead incident response efforts to uphold the highest safety standards.
- Guest Experience: Set the tone for exceptional service across ride zones, ensuring every guest interaction is welcoming and efficient.
- Team Leadership: Manage, train, and mentor a team of area managers, supervisors, and seasonal staff. Foster a culture of accountability, enthusiasm, and continuous improvement.
- Operational Excellence: Develop and maintain strategic staff scheduling to optimize coverage and flow, keeping wait times low and morale high.
- Emergency Preparedness: Design and execute response plans for unexpected situations, ensuring all staff are trained in best practices and quick response protocols.
- Interdepartmental Partnerships: Collaborate closely with Maintenance, Safety, Food & Beverage, and other departments to support park-wide initiatives and events.
- Corporate Engagement: Serve as the department’s representative in corporate committees, driving innovation and best practice alignment.
- Policy & Procedure Oversight: Help develop and implement new SOPs to align with evolving park standards and ensure a smooth guest journey from entrance to exit.
✅ What We’re Looking For:
- High School Diploma required; Bachelor’s Degree in Business, Hospitality, or related field preferred.
- 6–8 years of professional experience in theme park, resort, or high-volume guest service environments.
- 5+ years in a leadership role managing frontline teams.
- Strong background in safety protocols, team training, and guest satisfaction.
- Certified in iROC and training (we’ll provide certification if needed).
- Proficiency in Microsoft Office and Adobe Suite.
- Excellent communication, problem-solving, and organizational skills.
- Ability to lead in a fast-paced, high-energy environment and adapt to changing operational needs.
🎁 Perks of the Position:
- Competitive salary with annual performance reviews
- Full access to park attractions and events
- Opportunities for leadership development and career growth
- Work in a team-driven, high-impact role where no two days are the same
- Be a part of bringing joy to thousands of guests every single day
