About Bergdorf Goodman:
Bergdorf Goodman, a New York icon since 1901, represents the pinnacle of luxury, style, and exceptional service. Known for its rich history of featuring both established and emerging designers, our legendary 5th Avenue store is a destination for discerning customers from around the globe.
Job Overview:
Bergdorf Goodman is seeking a highly organized, detail-oriented, and fashion-savvy Personal Shopping Coordinator to support our Personal Shopping team. This position plays a critical role in delivering a seamless and elevated shopping experience for our valued clientele by supporting stylists, managing behind-the-scenes logistics, and assisting directly with client interactions.
The ideal candidate is dependable, calm under pressure, and able to adapt quickly in a fast-paced, retail environment. This role involves close collaboration with internal teams and requires exceptional communication and multitasking skills.
Key Responsibilities:
- Act as a liaison between personal shoppers, clients, and internal departments including sales, inventory, and operations
- Collaborate with the Personal Shopping team—including Personal Shoppers and Selling Assistants—to provide administrative support to ensure efficient department workflow
- Support merchandise pulls and preparation based on client preferences and styling needs
- Maintain and update detailed client profiles, purchase histories, and appointment records
- Ensure fitting rooms and personal shopping areas are client-ready, organized, and visually appealing
- Assist with special styling sessions, private appointments, and in-store events
- Manage post-appointment communications and follow-ups
- Process sales transactions, returns, and special orders via POS
- Monitor and manage inventory for client holds, styling needs, and product requests
Qualifications:
- 2+ years of full-time experience in fashion retail; luxury or high-touch client experience strongly preferred
- Previous administrative or assistant-level experience required
- Strong organizational skills with the ability to prioritize and manage multiple tasks
- Flexible and solution-oriented with the ability to shift priorities as needed
- Professional, poised demeanor with excellent interpersonal and communication skills
- Comfortable supporting high-profile clients and dynamic team members
- Experience using POS systems, scheduling tools, and CRM/clienteleing software
- This is a full-time, in-person role. Standard hours are 9:30 AM to 6:00 PM, with flexibility to work until 7:00 PM based on business needs as well as weekends & holidays.
Benefits:
We offer a comprehensive benefits package that includes:
- Medical, Dental, and Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Wellness and Planning Resources
- NMG Associate Core Discount of 30%
- Opportunities for Personal and Professional Development
Equal Employment Commitment:
We are an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to providing an inclusive and supportive environment. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other protected status.
If you require assistance or accommodation during the application process, please contact us at ApplicantSupport@NeimanMarcus.com.
