Job Description
Job Description:
We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for handling customer inquiries, providing solutions, and ensuring a smooth customer service experience. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work effectively in a fast-paced environment.
Responsibilities
Respond to customer inquiries via phone, email, and other communication channels
Assist customers with product information, troubleshooting, and issue resolution
Maintain accurate records of customer interactions and updates in the system
Follow company guidelines to provide high-quality service and support
Collaborate with internal teams to ensure customer concerns are addressed efficiently
Process orders, returns, and service requests as needed
Identify recurring issues and provide feedback for service improvements
Handle multiple tasks while maintaining professionalism and attention to detail
