About Atrium
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Client Overview
Our client, an innovative technology firm, specializes in developing cutting-edge solutions that drive efficiency and digital transformation. They provide advanced software, data-driven insights, and seamless integrations to help businesses optimize their operations. They are currently seeking a skilled
Customer Service Associate to join their growing team and contribute to their mission of delivering impactful customer solutions.
Salary/Hourly Rate
$22/hr - $25/hr Dependent on experience
Position Overview
Our client is seeking a Customer Experience Associate to engage with customers, provide support, and ensure a smooth and positive experience. The ideal Customer Experience Associate is a problem-solver with strong communication skills and a passion for delivering outstanding customer service. This role involves handling inquiries, resolving issues, and collaborating with internal teams to improve processes and satisfaction. The Customer Experience Associate will also assist with administrative support, product knowledge, and customer onboarding. As a Customer Experience Associate, you will be a key player in maintaining customer loyalty and ensuring a seamless interaction process.
Responsibilities Of The Customer Experience Associate
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide troubleshooting assistance and resolve customer concerns efficiently.
- Maintain accurate customer records and update account information as needed.
- Assist customers with product or service questions, billing inquiries, and account changes.
- Collaborate with internal teams to improve customer experience and resolve escalated issues.
- Process transactions, returns, and exchanges according to company policies.
- Gather customer feedback and provide insights to improve service quality.
- Stay informed on company products, policies, and updates to provide accurate information.
- Support onboarding and training efforts for new customers as needed.
- Handle administrative tasks related to customer support and service operations.
Required Experience/Skills for the Customer Experience Associate:
- 1+ years of experience in customer service, hospitality, retail, or a related field.
- Strong communication and interpersonal skills.
- Ability to problem-solve and handle customer concerns with patience and professionalism.
- Detail-oriented with strong organizational skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to work in a fast-paced environment and manage multiple tasks.
Preferred Experience/Skills for the Customer Experience Associate:
- Experience in a call center, help desk, or customer support role.
- Familiarity with CRM tools such as Zendesk, Salesforce, or HubSpot.
- Bilingual skills are a plus.
Education Requirements:
- High school diploma is required.
- Associate's or Bachelor's degree is preferred.
Benefits:
- Competitive hourly rate with opportunities for advancement.
- Comprehensive benefits package, including healthcare and paid time off.
- Collaborative and team-oriented work environment.
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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 154562
