About Us
Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.
We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.
We’re headquartered in London and have offices in New York, Boston, Wroclaw, Singapore, and Antwerp. We’re proud to call some of the largest global financial institutions our clients, including over 15 of the world’s largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.
The Role
You will be joining the Customer Success Team, focused on Duco’s Buy Side Americas customers. These are Asset Managers, Hedge Fund and Fintechs in the financial services industry. Reporting to the Americas Head of Customer Success, your ultimate goal is to drive further adoption of the Duco platform, both through existing and new use cases.
Primary Responsibilities:
Lead Duco’s Buy Side Accounts, enable them on the Duco platform and help them achieve their desired outcomes
- Resulting in product adoption, increased usage, retention and accelerated growth.
- Understanding the customer’s business objectives and articulating value realisation back to the customer.
- Identify opportunities for expansion, services and training. Partnering with account management to build a business case.
Build and maintain trusted advisor relationships with relevant business sponsors
- Lead governance meetings with the relevant stakeholders.
- Offering best practice guidance and recommendations based on experience working with other Duco customers
Develop robust knowledge and understanding of Duco’s Product Offering
- Perform demos and training on Duco’s modules/offerings and connect the dots on how different parts of Duco can help address customer needs.
- Hold customer workshops, providing stakeholders on industry and Duco best practices.
- Work with key Duco power users to ensure utilization of all new and existing features.
Be the voice of the customer within Duco. Collaborate cross-departmentally to drive Duco to help our Buy Side clients achieve their desired results and deliver value
- Work closely with Product leadership to drive the strategic roadmap
- Partner with Professional Services to deliver implementation and growth projects
We are looking for someone with:
- 2 to 4 years’ experience in financial services, preferably in financial services software customer success or middle office operations and transformation roles within financial institutions
- A high level understanding of capital markets
- Strong presentation and communication skills so that you can explain concepts and user stories with confidence
- Approach problems with a practical mindset, focusing on realistic solutions that are both effective and efficient.
- Ability to travel 25% of the time
Benefits:
- An annual base salary between $90,000 and $100,000 based on experience and qualifications
- Success Share or Commission bonus payments
- Healthcare insurance or Flexible Spending Accounts (FSA)
- 401(k) Retirement Plan
- Unlimited annual holiday, because we trust our people to manage their own time off
- Enhanced family leave
- Employee Assistance Programme
- Commuter benefit
- 4 Volunteering days off
- Flexible working policy (3 days per week in office)
- Home working allowance
- Opportunity to work abroad for up to 6 weeks per year
- Personal learning and development opportunities
- Referral bonus if we hire someone great who you’ve recommended to us
- Spot Rewards
- Employee of the Month and Employee of the Year awards
- Pressure-off Fridays (no meetings)
Want to do a little more research before you apply?
Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn
Disclaimer
Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at talent@du.co. Include your contact information, the role you're applying for, and how we can accommodate you.
During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.
