A luxury spa group with locations in the New York City area. Offering top-tier wellness
treatments in a luxurious setting, this group focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design. As we continue to grow to achieve 50+ locations nationwide, we are seeking a talented and results-driven
Head of People. Role Overview:
They are seeking a strategic, empathetic, and execution-focused Head of People to lead all aspects of People & Culture at their headquarters and across our spa locations. This role will devise and implement HR strategy, talent acquisition and onboarding, employee development, performance management measured with clear KPIs, culture-building, compliance, and team engagement. The candidate will be able to operate at both a strategic and operational level, helping to identify, lead and implement people programs across culture, compensation, talent management, to support the passionate team. You’ll be a key partner to leadership, ensuring our people practices support a high-performing, mission-driven team collectively.
Key Responsibilities:
People Strategy & Leadership
- Develop, implement, and maintain a scalable People strategy aligned with Spencer’s values, growth goals, and operational needs.
- Manage the Spencer’s People strategy in the designated Human Resources system, Rippling.
- Act as a trusted advisor to the executive team on all people-related matters.
- Lead and grow the People team, including HR, recruiting, and learning & development functions.
- Stay up to date on the latest in technology and AI to support all areas of people operations.
Talent Acquisition & Retention
- Build and oversee a high-quality recruiting function for HQ and spa locations in Rippling.
- Design inclusive hiring processes and ensure a strong employer brand in the wellness space.
- Drive initiatives to improve retention and career growth, especially among frontline spa staff.
Employee Experience & Culture
- Own the employee lifecycle—from onboarding to offboarding—with a focus on engagement and development.
- Foster a culture of feedback, transparency, and recognition across all teams.
- Lead DEIB (Diversity, Equity, Inclusion, & Belonging) efforts and ensure an inclusive work environment.
- Plan semi-frequent retreats and experiences for HQ and spa locations. Including monthly KPI, birthday and anniversary celebrations and quarterly retreats.
Performance & Development
- Roll out and manage performance review cycles, goal-setting, and growth planning.
- Partner with department heads to identify training needs and development pathways.
- Champion leadership development at all levels of the company.
Compliance & HR Operations
- Ensure legal compliance across federal, state, and local HR regulations.
- Own and maintain employee handbooks, policies, and documentation systems.
- Oversee compensation and benefits strategy in partnership with Finance.
Qualifications:
- 5+ years of experience in People/HR roles, with at least 3 years in a leadership capacity.
- Experience scaling HR practices in a fast-growing, multi-location business.
- Deep knowledge of labor laws, employee relations, and HR compliance.
- Empathetic leadership style with strong communication and organizational skills.
- Experience with both corporate and hourly/frontline teams preferred.
- Passion for wellness, hospitality, or customer service industries is a strong plus.
- Able to balance big-picture and creative thinking with strategy implementation and a hands-on execution across all areas of the employee journey.
- Key competencies: data-driven, excellent communication skills, relationship builder, strategic thinker and doer, entrepreneurial mindset, operational excellence.
Why Join?
- Help shape the future of people-first business practices at a fast-growing, multi-unit luxury concept business.
- Work with a dedicated, kind, and motivated team in Soho, NY.
- Competitive salary, monthly health stipend, wellness perks, and growth opportunities.
- Unlimited complimentary spa services.
