About the Company - Our client is a $100M+ retail grocery business based in the Caribbean with multiple stores and a wide range of supermarket products, including floral, pharmacy, and fresh made/bakery items. Founded more than 40 years ago, they are a well-known and trusted name across the island and are committed to providing the best quality food and products at affordable prices for their community. As they continue to grow, they are seeking a new Chief Operating Officer to join their executive team.
About the Role - The ideal candidate will be responsible for ensuring operational excellence across the organization. Your primary goal will be to increase the organization's productivity, efficiency, and profitability while ensuring consistency.
Responsibilities
- Oversee and evaluate day-to-day operations.
- Establish and enforce policies to ensure consistency across all locations.
- Champion employee engagement, training, and growth opportunities at all levels.
- Promote a culture of customer service excellence, ensuring all locations consistently deliver exceptional shopping experiences.
- Present operational strategy recommendations to the CEO based on your market research.
- Develop and implement strategic plans to drive efficiency, continuous improvement, and profitability.
Qualifications
- 15+ years' of executive experience, preferably in a multi-site retain business
- Demonstrated knowledge of products and trends in food and retail industry
- Substantial operations management experience - procurement, warehousing/inventory, logistics, supply chain, store operations
- Strong written and verbal English communication and presentation skills
