Griffin Resources is recruiting on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.
Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines, airports, airlines, border shops, free trade zones, and crew shops across North, Central, and South America as well as the Caribbean, Heinemann Americas is dedicated to close collaboration with clients, partners, and suppliers. Our focus extends beyond product offerings, delivering pioneering store concepts, unique services, and innovative solutions that adapt to the evolving demands of the market.
Position Summary:
The Retail Operations Analyst plays a key role in optimizing retail performance across the fleet by analyzing financial performance and supporting business development. This role requires strong analytical skills, collaboration across multiple departments, and a deep understanding of operational efficiency within a retail or cruise environment.
Essential Duties & Responsibilities:
Retail Data Analysis & Operational Reporting
- Gather and analyze fleet performance, sales, and inventory data to uncover trends and provide actionable insights
- Build, maintain, and interpret dashboards and reports using Excel and Power BI to support daily and strategic decision-making
- Partner with Planning and Finance teams to align on customer demand and product flow across the fleet
- Provide timely updates on operational KPIs and lead cross-functional reviews to discuss findings and next steps
Presentation & Reporting Support
- Create presentations and slide decks that translate data into business narratives
- Deliver data visualizations and performance summaries tailored to internal stakeholder needs
- Support peer departments with reporting and presentation needs related to retail and operational performance
Financial Management (In partnership with Sr. Regional Fleet Manager)
- Monitor margins and profitability of fleet operations within the region
- Support annual budget planning and financial management efforts through providing necessary reports, comparison tools and starting scenarios along with source materials (e.g. itinerary summary files)
- Support with quarterly forecast updates
Business Development Support
- Support the Director of Retail Sales & Operations with research and analysis for new business opportunities
- Conduct market and competitor analyses to support strategic planning and innovation
- Deliver insights and background data to help evaluate expansion opportunities or partnership initiatives
Cross-Functional Collaboration
- Collaborate regularly with team members across Planning, Finance, and Retail Operations
- Contribute to initiatives that influence broader organizational decisions impacting business operations and processes
Qualifications:
- Bachelor’s degree in Business, Finance, Retail Management, or a related field
- Minimum 3+ years of experience in retail operations, business analytics, or financial analysis
- Prior experience in retail required; cruise or travel retail experience strongly preferred
- Proven track record of turning complex data into actionable strategies and recommendations
- Strong presentation and slide-building skills for internal executive audiences
Knowledge and Skills:
- Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data modeling techniques; strong proficiency in Power BI is strongly preferred
- Experience with SAP is preferred, particularly in retail operations, inventory, or finance-related modules
- Proven ability to analyze and interpret complex datasets is essential, with a focus on identifying trends, anomalies, and opportunities for improvement
- Skilled in creating concise, impactful presentations that translate data into actionable business insights for internal stakeholders
- Strong organizational and time management skills
- An interest or familiarity with AI tools and emerging technologies related to analytics is a plus
Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports,
compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move up to 40 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus; ability to travel, as well as to balance and walk far distances, and to climb stairs as necessary.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside the office.
