Akkodis is seeking a Customer Service Manager for a 12+ Contract position with a client located in Miami, FL
Pay Range: $35/hr - $37/hr (The rate may vary based on experience, education, geographic location, and other factors.)
Position Responsibilities
The main role of this position is screening, managing, and overseeing customer service orders from order acceptance to billing, aligned to the established standard process timeframes and workflows. The candidate hired for this position will be key and entrusted to ensure customer satisfaction is held to the highest standards measured by our cooperate values.
Responsibilities
- Oversee customers’ service orders for the implementation of Fiber Solutions (Dedicated Internet, EVPL, Dark Fiber, Data Center/Collocation etc.).
- Manage timelines, budgets, and quality of service by coordinating the assignments of functional teams (Construction, Permitting, Field Operations, and Network Engineering) to ensure proper planning and implementation of solutions.
- Manage stakeholder’s expectation through the lifecycle of the projects.
- Increase Net Promoter Score by creating strong relationships with customers and managing escalations.
- Maintain and update internal systems and tools to ensure project forecast accuracy, data integrity, and record compliance documents.
- Responsible for projects with CAPEX primarily at or under $125K.
- Timely submission of BRs (Budget Revisions) in accordance with internal finance guidelines.
- Evaluate critical path milestones for projects to calculate, identify and manage aspects of the deployment, mitigate risk, and maintain system accuracy.
Education/Certifications
- Associate’s Degree or equivalent work experience
Experience/Minimum Requirements
- One (1) to three (3)+ years in a customer-facing position
- Foundational knowledge of Telecommunication services
- Project/Time Management skills
- Accounting/Finance skills
- Microsoft Office (Excel, Word, Access, PowerPoint, etc.)
If you are interested in this Customer Service Manager job inMiami, FL, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Sunny Kumar at Sunny.Kumar1@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
