About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).
Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.
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Overview
As an Event Administrative Assistant, you would be responsible for, but not limited to, the following:
- Opening duties to include: acquiring keys from security if needed to unlock doors, Un-forwarding phones, turning on lights in the entire office and getting the mail.
- Answer phones for 10 plus lines. (Answer within 3 rings, respond in a professional and courteous manner, provide assistance, transfer to voice mail, take message or page Conference Service Manager).
- Type and Send Out Introduction Letters & Packets (Includes typing a preliminary agenda, BEO's and critique shells).
- Stocking and maintaining of Menus, Promo Kit's, Forms and Lists.
- Extensive copying and distribution of Programs, Critiques, Revisions, Additions, etc.
- Acting as a liaison between the Conference Service Manager and internal/external customers, and providing assistance when Manager is unavailable.
- Assist in the creation of BEO's (Input menus and prices, set-up, banquets, general information, etc.).
- General office duties including sorting and distributing mail.
- Print out, type and distribute Daily Report. (Rotation through all Assistants on a weekly basis).
- Use radio to communicate to Banquets, Set-Up and Audio Visual Departments when necessary.
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
Qualifications
- High School Diploma or GED
- Some college education preferred but not required
- Prior customer service experience is preferred
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Must type a minimum of 60 words per minute with accuracy
- Prior hospitality experience is a plus
- Delphi experience is a plus
- Basic assistant / secretarial experience is a plus
