Job Title: Front Office Representative
Location: Charlotte, NC
Job Type: Full-Time
Job Summary
We are seeking a dedicated and professional Front Office Representative to join our dynamic team. In this role, you will be the first point of contact for our clients and visitors, providing exceptional customer service and representing our organization in a friendly and efficient manner. The Front Office Representative is essential to maintaining a positive impression of our company, as well as ensuring smooth operations at the front desk. You will manage phone calls, handle inquiries, and greet guests with a warm demeanor.
Key Responsibilities
- Greet and assist visitors and clients in a professional and courteous manner.
- Answer incoming phone calls, redirecting or taking messages as necessary.
- Manage scheduling for appointments and meetings, ensuring accuracy and timely updates.
- Maintain a clean and organized front office area to provide a welcoming environment.
- Handle incoming and outgoing mail, packages, and deliveries efficiently.
- Assist with administrative tasks such as data entry, filing, and record keeping.
Qualifications & Requirements
- High school diploma or equivalent; additional certification in office management is a plus.
- Proven experience as a front office representative or similar role.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to multitask effectively in a busy environment.
- Proficient in Microsoft Office Suite and other office software.
- Customer service-oriented with a passion for helping others.
