Our client is a service-oriented wholesale tire distributor, serving the Southeast since 1984. They strive to provide reliable and dependable service to their customers from their distribution centers in Columbia, Greenville, and Dillon, SC. They are privileged to have a deeply committed and experienced sales and service staff. They work hard to assure their loyal customers that their needs will be met as efficiently and competently as possible. The foundation of their family-owned and operated business is their deep commitment to their customers and appreciation for their continued patronage.
The Director of Operations is responsible for overseeing the daily operations of the company's distribution centers in Columbia, Greenville, and Dillon, SC. This role involves ensuring efficient and reliable delivery service, maintaining high standards of safety and quality, managing costs, and fostering a positive work culture. The Director of Operations reports directly to the President and plays a crucial role in strategic planning and execution to meet the company's goals.
Key Responsibilities
- Safety Management: Conduct quarterly safety meetings and incorporate safety topics into daily huddle meetings to ensure a safe working environment
- Quality Control: Review and update operational reports, emphasizing quality in huddle meetings to minimize incorrect deliveries
- Cost Management: Set expectations with team leaders, review staffing levels, and manage overtime to stay within budget
- Service Delivery: Ensure customer requirements are met 98% of the time by reviewing daily operating reports and redeveloping the schedule board
- Fleet Maintenance: Develop and follow up on a fleet maintenance schedule to prevent breakdowns and ensure operational efficiency
- Employee Retention: Create a strategic alignment environment, use visual boards, and discuss company goals to reduce annual turnover
- Labor Cost Management: Review operational reports and set expectations for labor costs, including final approval for new hires
- Inventory Management: Address inventory variances daily and ensure they meet quarterly hard count standards
- Absenteeism Management: Set expectations through team leaders, conduct huddle meetings, and implement retention initiatives
- Sales Support: Work with sales leaders to identify and move ancillary items appropriately
- Office Supplies Management: Standardize the process for purchasing and managing office supplies to ensure availability
- Accounting and Reporting: Set up and modify reporting and collection systems based on best practices to ensure accuracy. Hold daily/weekly production meetings and set assignments to ensure KPI’s are being met
- Budget Management: Develop and manage line-item budget expenses by location to maintain financial control
- Infrastructure Management: Ensure IT and fleet infrastructure meets service and cost expectations
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field
- Minimum of 10 years of experience in operations management, preferably in the distribution or logistics industry
- Proven leadership and team management skills
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in operations management software and tools
- Commitment to safety, quality, and customer service
Performance Measurements
- Safety: No more than 4 recordable incidents and 4 close calls annually
- Quality: No more than 3 incorrect deliveries per month per branch
- Cost: Maintain overtime at no more than 12% annually
- Service: Meet customer requirements 99% of the time
- Fleet Service: Ensure no breakdowns in fleet service
- Culture: Reduce annual turnover for warehouses and drivers to 20% over three years
- Labor Cost: Maintain labor cost per tire at an average of $5.50 and tires per labor hour at 25. Develop specific measurables per facility as applicable
- Inventory Variance: Keep inventory variance to no more than .5%
- Absenteeism: Maintain unexcused absenteeism rate at no more than 5%
- Sales: Achieve a turn rate of 6.5 annually
- Office Supplies: Ensure inventory of in-house office supplies does not deplete
- Accounting Accuracy: Ensure daily accounting and reporting accuracy
- Budget Management: Keep chart of account line items within budget
- Service and Cost: Meet overall service and cost expectations for IT and fleet infrastructure
Benefits:
- Competitive salary and performance-based bonuses
- Paid Holidays and PTO
- Health, dental, and vision insurance, 401(k)
- Professional development opportunities
