Company Description
About Us
At Hype Tier, we are committed to delivering top-tier services that combine innovation, efficiency, and a client-centered approach. Our team is driven by integrity, professionalism, and a strong focus on excellence. We foster a collaborative work environment that supports career development and rewards dedication. Join us as we continue to expand and elevate our presence in the industry.
Job Description
Job Description:
Hype Tier is seeking a reliable and detail-oriented Customer Support Assistant to join our team in Boston. The ideal candidate will be responsible for providing exceptional service to our clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. This is a great opportunity for individuals who are organized, professional, and passionate about customer care.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Resolve customer complaints and provide appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to follow up on customer needs and feedback
- Assist with processing orders, forms, applications, and requests
- Identify and escalate priority issues when necessary
- Support the improvement of service procedures and standards
Qualifications
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Previous experience in customer service or administrative support is an advantage
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Proficient in Microsoft Office and basic computer applications
- Ability to remain calm and professional in challenging situations
Additional Information
Benefits:
- Competitive salary: $49,000 - $53,000 per year
- Opportunities for career growth and development
- Supportive and team-focused work environment
- Skills development through ongoing training and mentorship
- Full-time position with consistent weekday schedule
