Description
The Patient Navigator supports patients along with their health needs by assisting in navigating and accessing community resources, social service, and medical systems. Serves as a liaison between Universal Community Health Center (UCHC) and the community to facilitate access to services through assessments, care coordination, and other case management activities.
Essential Functions
- Collaborate with health education participants onsite and in the community.
- Provide culturally sensitive health education and support diverse populations.
- Build and maintain relationships with community members and stakeholders.
- Coordinate multiple priorities and manage timeliness effectively.
- Coordinate activities related to patient centered care that involves identifying patient populations and providing one-on-one support to help them navigate through the healthcare system.
- Identify current and new patient populations through risk stratification lists.
- Assess social determinates of health needs in patient/participant and documents appropriately.
- Determine social determinants of health concerns/gaps, develop plans to address moderate social and health disparities.
- Occasionally visit patients and their residence, accompany to appointments and assisting with completing forms to access needed services.
- Conduct follow-ups with patients and families to reduce barriers in accessing resources.
- Collaborate with other staff members, including medical providers, social workers, and case managers.
- Establish professional relationships and partner with community stakeholders, health plans, and providers by participating in local community engagement activities.
- Identify gaps in community resources and supports the implementation of new solutions and services.
- Disseminate community resource updates to staff and community stakeholders.
- Work independently to fulfill general request and work with internal teams to solve complex issues.
- Provide overall programmatic support, including meeting coordination, data collection and analysis.
- Provide patient education and assists with the delivery of melanoma cancer prevention.
- Assist to build understanding of services available to support healthier decisions and lifestyle choices.
- Deliver health information using culturally appropriate terms and concepts.
- Perform other tasks as required by management.
