Analyst, Designer UX
About the Team
At Panera, we believe that good food can bring out the best in all of us. We love the role that food plays in people’s lives, and we work hard to create interactions that elevate the experience of ordering, eating, and sharing it. We’re looking for a User Experience Designer to join our team of designers, collaborators, bakers, and craftspeople. We embrace vulnerability - we’re unafraid to make mistakes, own up to them, and do it differently next time. Healthy debate? Bring it on - we love it as much as we do hunting down the research and analytics we need to crack that next brilliant UX solution. Most importantly, we support each other, and we like working together.
About You
You do not have to love food, but you love the creative process, and collaborating with cross-functional partners. As a User Experience Designer, you’ll be part of a team that’s been recognized by Fast Company as one of the most innovative in the world. You approach problem-solving accounting for the full customer journey and are involved in every aspect of the design process across all our e-commerce properties: web, mobile apps, and digital experiences in retail spaces. You’ll go to the field (both online and in-person) to observe and test customers, you’ll brainstorm innovations, and you’ll craft elegant user flows and beautiful, intuitive, thoughtful interactions. You have a strong command of systems-based design strategy, with experience contributing to a design system and developing documentation. You balance function with form, demonstrating experience with UI and visual design–owning all steps in the product design life-cycle.
Duties & Responsibilities
The primary responsibilities of this job include, but are not limited to:
- Support UX projects by bringing human-centered design to the forefront of our digital solution creation process
- Partner with designers and/or independently visualize and iterate design concepts at project-appropriate levels of fidelity
- Participate and partner with Leads on scoping projects, working with product owners and other partners to build out realistic project timelines
- Provide deliverables based on research, i.e. User Flows, Sitemaps, Wireframes, Prototypes, Lo-fi, and Hi-fi Mockups
- Collaborate with stakeholders to gather product requirements, analytics, and feedback received on iterations throughout the process
- Organize and present designs and projects to any level of the organization
- Design scalable platform-agnostic components that contribute to the design system
- Help to establish and maintain a standardized UX process for creating products based on our user research and data
- Develop, conduct, and analyze user research and use insights & data to help drive forward product vision
- Facilitate qualitative research methods, i.e., workshops, interviews, card sort testing, etc.
- Encourage healthy debate and facilitate conversation with recognition of the value of diversity and thought expression
- Build relationships and trust between disciplinary teams
- Give and solicit feedback from peers and mentors. Encourage honest feedback!
Qualifications (Education & Experience)
Qualifications include:
- 3+ years of UX Design (Web, Mobile, E-commerce) experience
- A portfolio that demonstrates a strong understanding of UX and beautiful, intuitive, and thoughtfully crafted interactions across responsive web, and native apps
- Strong competency in user experience design, with an interest in growth in other areas of the design practice (e.g., Strategy, Research, Interaction Design, Visual Design, etc.)
- Experience contributing to and maintaining a design system and documentation
- An understanding of WCAG 2 accessibility guidelines, incorporating requirements into designs
- Comfort with Human Centered Design and Design Thinking principles
- Comfort with ambiguity and seeking clarity
- Experience with Agile methodology
- Experience working with a CMS is a plus
- Self-starter, team player, and an ability to work independently but fueled by collaborative environments
- Candidates must share a portfolio of user experience design work to be considered for the role. Please remember to share your portfolio password.
Working Conditions
- Required travel – limited travel to team events in St. Louis, MO or Newton, MA
- Comfort level working in a hybrid environment
Physical Requirements
- While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards
