DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.
The Store Manager ensures an exceptional in-store experience by upholding the highest standards of client service, brand presentation, and operational efficiency. The Store Manager takes ownership of all aspects of store performance, including sales, business operations and team development, while identifying growth opportunities. The Store Manager embodies Diptyque Values while providing consistent training to enhance product knowledge and clienteling skills among their team.
RESPONSIBILITIES
Business Leader
• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably;
• Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with clients, ensuring the highest level of customer service is provided and annual client experience evaluation goals are met.
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and launch/newness strategy by partnering with the appropriate internal departments for product support;
• Communicates company set KPI’s and identifies strategies to ensure performance standards are met;
• Takes an omnitude approach to identify and recommend merchandise across all channels
• Develop and implement business action plans in collaboration with the Regional Sales Manager to enhance sales for each product category and client tier segment;
• Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;
• Proactively follow current competitors and beauty trends, industry news and new innovations in technology.
Performance and Talent Management
• Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback
• Oversee annual review process for all store employees and set annual employee goals
• Identify and create action plans and build development plans for all employees
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping
• Ensure a consistent and branded onboarding experience for all new hires
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service;
• Partner with Regional Manager and Human Resources Director for all employee relations issues to ensure effective resolution.
Client Development
• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach
• Lead team on executing superior customer service and after sales experience to increase and retain customer loyalty
• Ensure development, implementation and execution of CRM initiatives by providing action plans to the team;
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting
Operations
• Adhere to and enforce all company policies and procedures
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policies
• Conduct quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target
• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Support and maintain visual merchandising standards set by the world-wide headquarters;
• Maintain organization of company assets per back- and front-of-house guidelines provided by corporate
REQUIREMENTS
• Minimum of 7 years of sales management experience in luxury retail industry; beauty experience a plus
• Bachelor’s Degree in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Beauty and Fragrance Industry
• Flexibility to work a retail schedule which will include evenings, weekends and holidays
Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.
The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.
