Job Description: Mystery Shopper
Position: Part-Time Contract Based
Location: Las Vegas
We are currently seeking a meticulous and observant individual for the position of Mystery Shopper at our Las Vegas location. This part-time, contract-based role is crucial for assessing and enhancing the customer experience and ensuring the general condition of our facilities meets our high standards. The Mystery Shopper will serve as an essential liaison between our management team and our valued customers, providing insights that drive operational excellence.
Key Responsibilities:
• Perform discreet evaluations of customer interactions and service delivery, assessing staff engagement, cleanliness, and overall facility ambiance.
• Generate detailed reports based on observations, highlighting strengths and areas for improvement in the customer experience.
• Collaborate with management to implement recommendations that elevate service standards and enhance customer satisfaction.
Qualifications:
• Prior management experience is desirable, offering a comprehensive understanding of operational protocols and customer service excellence.
• Exceptional observational skills and the ability to provide constructive feedback in written form.
• Strong communication abilities to articulate findings and suggestions clearly.
This position presents a unique opportunity to contribute to the success of our establishment while working within a dynamic team. If you possess a passion for exceptional service and a keen eye for detail, we invite you to apply for this rewarding role as a Mystery Shopper.
