About Us: Macrae is a premier transatlantic legal search firm with offices in the San Francisco Bay Area, New York, Washington, D.C., and London. We specialize in placing partners and groups at the world’s leading law firms. Our remarkable growth in recent years has been driven by a distinct business model and a culture rooted in collaboration, inclusivity, and transparency. At Macrae, we prioritize collective intelligence over individual success, valuing the unique talents and contributions of every team member.
As a firm that champions a “family and good health come first” philosophy, we recognize the importance of flexibility in balancing professional and personal commitments. Our hybrid work model ensures team cohesion while supporting individual needs. Macrae also offers a comprehensive and competitive benefits package, among the best in our industry.
We are seeking exceptional individuals eager to make an immediate impact on our global support team. Macrae fosters a culture of continuous learning, encouraging team members to think creatively, collaborate effectively, and pursue professional growth.
About this Role: The Associate Knowledge Manager plays a crucial role in supporting local recruiting teams in driving revenue and delivering exceptional service to clients and candidates. This role ensures the company’s collective intelligence is accurately and promptly entered into the database, making it accessible to recruiting teams worldwide. Additionally, the Associate Knowledge Manager oversees the maintenance of their local office’s equipment and inventory. They also support the local knowledge management team by drafting emails and documents, contributing to projects, and conducting research using both internal databases and external resources. A key aspect of this role is equipping recruiters, staff, and management with up-to-date system data to enhance decision-making and operational efficiency.
Key Responsibilities:
Recruiter & Team Support:
- Collect information from Recruiters, Knowledge Managers, and Strategic Researchers via call notes, meeting notes, and emails for data entry.
- Work with the local Knowledge Management team to ensure that Recruiters and Managers receive superior administrative support.
- Assist with research requests under the guidance of a Knowledge Manager, Strategic Researcher, or Recruiter.
- Provide support in scheduling client, recruiter, and candidate meetings, interviews, and video conferences as needed.
- Manage the physical office’s needs, including inventory, checking on the maintenance of office equipment, and receiving phone calls for the local office.
Market Intelligence & Data Management:
- Enter data from source documents into the prescribed computer databases (SharePoint and Invenias).
- Check source documents/data for accuracy, and correct data where necessary.
- Obtain further information for incomplete documents or system entries.
- Update data and archive unnecessary/outdated files.
- Combine and rearrange data from source documents where required.
- Transcribe information into the required electronic format.
- Store completed documents in designated locations.
- Respond to requests for information and access relevant data.
- Comply with company data integrity and security policies.
- Identify, capture, record, and deliver information needed to all team members and company-wide, as needed.
Preferred Qualifications:
Work Experience:
- Must have 2-5 years of professional work experience in a support role at law firms, legal or executive search, professional services industries, and/or with C-level executives (or equivalent experience).
Education:
- Bachelor’s Degree or equivalent is preferred.
Skills and Attributes:
- Exceptional attention to detail and strong written and oral communication skills.
- Proficiency in Microsoft Office 365 applications (Outlook, Word, and Excel), Adobe Acrobat Pro, and the ability to quickly learn new databases as needed.
- Ability to thrive in a high-volume, fast-paced work environment and manage multiple projects and competing deadlines.
- Commitment to delivering exceptional, client-focused service, ensuring a seamless and attentive experience for both internal colleagues and external candidates and clients.
- Intuitive, proactive, highly responsive, flexible, adaptable, and solutions oriented.
