The Membership Service Consultant is responsible for adequately addressing the needs of all 49ers season ticket/SBL members to ensure their satisfaction and continued support through the purchase of season tickets annually.
Responsibilities and Duties:
- Acts as first point of contact for season ticket/SBL members on a daily basis. Responds to phone calls and emails from season ticket members within time frame set by Senior Manager.
- Collects outstanding SBL financing payments and season ticket payments.
- Connects with season ticket/SBL members through phone, email and 1-on-1 meetings to invite them to attend member events, onsite visits and offsite lunches.
- Provides customer service to fans on game day by staffing customer service desk within club space and provide answers to fan questions.
- Provides support to execute season ticket/SBL member events by overseeing VIP check-in, mingling with season ticket members and other duties as needed.
- Acts as point of contact for fans participating in Golden Opportunities experiences.
- Other duties as assigned.
Required Abilities and Skills:
- Ability to use focus on a speaker using verbal and non-verbal clues to understand their message, comprehend the information and respond thoughtfully.
- Establish credibility through timely, responsive, and truthful interactions.
- Ability to use logic and reasoning to evaluate information to determine how it should be best interpreted.
- Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
- Creative and innovative; the ability to see alternatives and solutions.
- Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
- Communicates orally and in writing in a clear, concise and impartial manner using proper grammar and punctuation.
Education and Experience:
- At least 2-4 years' relevant work experience; or an equivalent combination of education and experience.
- Experience with Microsoft Suite including Excel, Outlook, PowerPoint & Word.
- Experience with Google Suite including Docs, Sheets & Slides.
- Experience with Archtics, Microsoft Dynamics & KORE CRM, DialSource preferred.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.
The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
This position requires the ability to work extended hours and/or weekends.
Travel:
20% of local travel time expected for this position. 1% of travel time expected for the position both intra and interstate occasionally requiring overnight stay.
