Be your best self – join the team at Coldwater Creek & Soft Surroundings!
We believe that every woman – at every stage – should look and feel her very best. Like her, our brand is rich with spirit and promise. We’re committed to bringing her unexpected and extraordinary styles that fit her life, so she can always be her best self.
We feel the same way about our team. At Coldwater Creek & Soft Surroundings, we have many exciting and rewarding career opportunities at all levels. We’re an omnichannel retailer serving customers online and through our catalogs. Together with our talented team, we continue building on our rich history of unique style and outstanding customer service.
Benefits and perks:
- Medical, dental, and vision insurance on the first of the month following start date
- Competitive salaries
- Hybrid- remote/in-office work model
- 401(k) Retirement Plan Match
- Employee discounts
- Generous PTO, paid holidays, and sick time off
We’re looking for a detail-oriented, digitally curious, and process-driven E-Commerce Associate to support the day-to-day execution of our online business. This is an ideal role for someone with strong merchandising instincts, a passion for clean and accurate digital experiences, and an interest in how the pieces of content, product, and site function come together.
This role will collaborate closely with E-Commerce, Creative, Planning, and Merchandising teams to ensure products are represented accurately and beautifully, while supporting business priorities through timely site updates and reporting.
Responsibilities
- Maintain site accuracy through consistent quality assurance sweeps on both desktop and mobile across product content, navigation, sort order, imagery, and messaging
- Assist in product setup, categorization, and sequencing to reflect business priorities and customer expectations
- Own daily site content updates including product listings, category placements, and promotional content
- Support cross-functional timelines for new launches, product drops, and campaign refreshes
- Help document internal processes, workflows, and checklists for better team alignment and training
- Maintain promotional and coupon codes; support attribution for online and offline campaigns
- Help monitor and track key metrics such as click-through rates, bounce rates, and top-performing SKUs for internal sharing
- Act as a liaison between creative, copy, and development to ensure proper asset execution and timely content deployment
- Participate in site audits and contribute to UX improvements based on merchandising and customer behavior insights
- Other duties as assigned
Qualifications
- 1–2 years of experience in e-commerce, retail merchandising, or digital content management preferred
- Experience with BigCommerce or Shopify a plus
- Strong attention to detail and organizational skills with the ability to manage multiple timelines
- Retail or fashion background a plus; interest in brand storytelling and customer experience essential
- Proficient in basic Excel/Google Sheets functions for reporting and product uploads
- Comfortable working in a fast-paced, collaborative environment with shifting priorities
- Strong communication skills, both written and verbal
- Must be able to read, write, and speak English fluently
