Company Description
We're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster.
But enough about us. What's in it for you?
We work hard and do fun things.
Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition. At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures.
Job Description
In this role, you'll be the operational backbone for our tech and logistics support team—ensuring training exercises, tech setups, and inventory processes run smoothly, even under pressure. You’ll serve as a key point of contact between leadership, technical advisory team, and support teams while managing multiple priorities across tech platforms and schedules. Expect a fast-paced, flexible environment where your organizational mindset and tech savvy will make an immediate impact.
What you will do:
- Maintain and track tech inventory (phones, laptops, etc.), conducting semi-annual audits.
- Set up and break down classrooms, training spaces, and operational exercises—sometimes on short notice.
- Communicate regularly and effectively with Technical Advisory Team and other key stakeholders to understand and relay requirements.
- Perform updates, installations, and basic troubleshooting on Windows, iOS, and Android devices.
- Work hands-on with dozens of phones/laptops daily, while staying responsive to unexpected needs.
- Own and update key documentation (inventory lists, training logs, PowerPoint briefings, Excel trackers).
- Proactively identify issues and implement process improvements that support training and logistics needs.
Qualifications
Must-Haves
- Active Secret Clearance
- Comfortable with both iPhones and Androids — ideally experienced with one, familiar with the other.
- Inventory management experience, including hands-on tracking and reporting of tech or operational equipment.
- Strong communication skills — able to translate needs, relay updates, and explain processes clearly across teams.
- Adaptability & flexibility — thrives in environments where daily plans can shift without notice.
- Proactive mindset — sees a gap, fills it, and explains why it matters.
- Willingness to work hands-on with technology for extended periods, including device setup, configuration, and maintenance.
Nice-to-Haves
- Experience with Windows and Mac/iOS OS installs and updates
- Familiarity with U.S. Customs processes for equipment movement
- Procurement or purchasing experience (placing orders, tracking shipments, etc.)
- Scheduling or coordination experience, especially for recurring exercises or training sessions
- Proficiency with Microsoft Excel and PowerPoint
- Prior exposure to LOGS systems or other logistics platforms
- Military background or experience working in a military-adjacent environment
- Detail-oriented and organization-minded — you like clean spreadsheets and efficient systems
Additional Information
Here are some Perks of being a Ridgeliner!
- Flexible PTO + holidays
- Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
- Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
- Employer Contribution to Health Savings Account (HSA)
- Learning & Development opportunities
- Professional coaching services
- Get the technology you want to do your job
- We have free daily snacks & drinks
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office
- Constantly work with computers and other information technology equipment
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.
If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us throughe-mail at contact_us@ridgelineintl.com
