Job Information
Crash Champions Customer Experience Associate I - Remote Richardson, Texas
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Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.
This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.
This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.
Care Center Hours Of Operation
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
- M-F 10:30am-7pm CST
- Saturday 8am-12pm CST rotating (subject to change due to business needs)
- The position pays $17.50 per hour
- Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
- Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
- Assist customers with setting up rental reservations and scheduling tows
- Exhibit a sense of urgency towards daily workload
- Convey empathy and confidence on all internal and external customer interactions
- Respond to inquiries by clarifying, researching, planning, and implementing
- Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
- Execute job while multitasking across multiple communication channels
- Execute department processes and procedures to maintain assignment integrity
- To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
- Always acting in a manner that creates positive outcomes for our customers
- Able to keep customer and company information confidential
- All other duties as assigned by management
Qualifications
- High School diploma or G.E.D
- Ability and flexibility to work rotating Saturday's & other work schedules
- Modem and high-speed internet that meet minimum requirements
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Crash From Crash”)
- 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Job Post Information* : Posted Date 1 day ago (4/11/2025 4:46 PM)
Job ID 2025-13280
# of Openings 1
Address : Location 808 South Central Expy (will open in a new tab)
Posting Location : City Richardson
Posting Location : State/Province TX
Location : Postal Code 75080
Days Per Week 5
Posted Min Pay Rate USD $17.50/Hr.
Posted Max Pay Rate USD $17.50/Hr.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
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Current Search Criteria
- Customer Experience Associate I ...
- Richardson
- Texas
- Clear All
Our Company
The Difference is Trust. That sentiment has served as the cornerstone of the Crash Champions’ DNA since its inception by founder and present-day CEO, Matt Ebert as a single Chicago-area repair center in 1999.
Today, Crash Champions, driven by a fiercely independent and customer-first focus, serves customers at more than 600 locations in 36 states across the U.S. Crash Champions remains the only founder-led national collision repair network, and is continually recognized for operational excellence, customer satisfaction, and a teammate-oriented culture.
Our Programs and Benefits
Learn more about our program offerings and our comprehensive benefits so you and your family can be at your healthiest and best.
Programs BenefitsOur Why
EEO Statement
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
