About the company:
Primis is partnering with a fast-growing, award-winning proptech startup made up of ambitious real estate experts, data scientists, developers, designers, and product managers. Their mission is to empower real estate entrepreneurs with the tools and insights they need to grow successful, scalable businesses.
Over the past year, they’ve rapidly expanded operations and now work with hundreds of customers across 100+ U.S. markets. Their client roster includes some of the most influential real estate brands in the country, and they’ve picked up major industry recognition, including a prestigious 2024 innovation award.
This is a high-growth, high-impact environment—perfect for someone who wants to get in early at a startup that’s shaking things up in the real estate world. After 3.5x growth in the past year and strong traction in early 2025, they’re now ranked among the top 10% of fastest-growing tech companies globally.
About the role:
Customer Success Managers at this company work hand-in-hand with our GTM team to help customers reach their goals. They will help execute on the overall customer strategy by answering customer questions, quickly unblocking them as they work in the platform, and ensuring all customers are engaged.
The Customer Success Manager role is highly cross-functional, collaborating closely with our Sales, Product, and Engineering teams. You are on the front lines when it comes to our customers’ experience and how we can improve it. Each day will be dynamic and different, interfacing with many different companies, people, and challenges. It’s a role that’s designed to equip you with deep knowledge of our customers and our product which will set you up for success in careers within our CS, Sales, and Product teams.
About you:
You are passionate about solving customers’ problems and helping them succeed. You are inquisitive and can deeply understand a customer’s business, pain points, and growth aspirations. You are a natural teacher and can clearly communicate both how a product works, and how it is valuable. You are exceptionally organized and can roll up your sleeves and get things done without sacrificing quality. You enjoy building relationships with customers and helping them grow their business.
What you'll do:
- Become a product expert on the platform, continuously collaborating with our Sales and CS teams on the priority and strategy of the customers we work with.
- Answer a diverse array of questions from our customers via email and Intercom
- Onboard new customers, ensuring they understand the best practices for achieving value. Coordinate closely with decisionmakers at each customer to make sure they can manage their team’s use of the platform successfully.
- Proactively engage customers whose usage is weak in an effort to maximize customer retention and value.
- Lead regular training sessions with customers of all sizes, both 1:1 and in groups.
- Document and surface feedback from customers to our Product and Engineering Teams in a clear, organized, and actionable way.
- Identify expansion opportunities with our existing customers.
What we’re looking for:
- Past customer/client-facing experience, such as support specialist, SDR/BDR, CSM, etc., and passion for continuing in a customer-facing role.
- Excellent written and verbal communication, and proven ability to build relationships and rapport quickly.
- Demonstrated record of completing tasks quickly without sacrificing quality.
- Strong organizational skills with the ability to navigate competing priorities. Ability to stay organized with requests coming in from a variety of sources, including email, Slack, Intercom, and phone.
- Proven ability to work independently and as part of a team, preferably in a small, fast-paced start-up environment.
- Excellent written and verbal communicator who can build relationships and rapport quickly.
- Ownership mindset – when given a task or project, you own it from beginning to end. You clearly communicate expected timeline, inputs needed from other teams, and drive initiatives through to completion quickly and accurately.
- Growth mindset – you are constantly thinking about ways to improve your work and are open to receiving feedback. Conversely, you are comfortable giving feedback to others on the team, including your manager.
- Excitement to join a dynamic and fast paced startup where each day is different and to roll up your sleeves and get stuff done.
Nice to haves:
- Previous experience in residential real estate software/proptech.
- Previous experience working in a startup environment.
Salary Range: $65,000–$80,000
Bonus Eligible
This salary range represents the minimum and maximum for this role based in New York, NY. The salary given for this position depends on multiple factors, including years of experience, interview performance, and anticipated responsibilities of the role. Base salary is one component of this company’s competitive total package, which also includes equity, retirement savings, and premium health and wellness benefits.
