San Francisco, California (Remote)
Full Time
Onboarding Prospective Customers
- Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
- Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
- Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
- Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
- Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
- Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
- Document best practices, creating templates for customer engagement at key milestones for various user personas
- Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
Screening Questions - Explain in detail for below questions.
Full Name:
Degree Major with University and Completion year?
Total experience as Customer Success Manager?
Total experience with customer facing role at a B2B SaaS company (early stage is preferred)?
Total experience with worked on large/enterprise level accounts?
Total experience with Accounting/finance experience is preferred; interest in learning the space?
Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce?
Total experience with navigate and teach customers about complex software products?
Are you Interested in working at a startup and taking on additional responsibilities ?
Contact Number:
E mail Id:
LinkedIn Id:
Full Address (Street, City, States, Zip Code Required)
Notice period: (in weeks):
Current work authorization status:
Expected Salary?
Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)?
