This position involves the investigation and resolution of discrepancies related to goods in transit, supporting a team focused on minimizing inventory discrepancies and maximizing recovery. The role demands interaction with various departments and external partners, including distribution, delivery, customer support, and third-party logistics providers. Strong analytical skills are paramount, as the individual will utilize diverse data sources to assess and resolve delivery anomalies. The ability to interpret data, identify patterns, and communicate findings is critical for reducing losses and enhancing customer satisfaction.
Key Responsibilities:
- Review and interpret documentation to validate responses related to shipment discrepancies. Employ data analysis tools to evaluate shipment loss patterns.
- Process customer credits or adjustments based on research outcomes.
- Complete claim investigations within established timelines for both incoming and outgoing shipments, and respond to inquiries from external and internal stakeholders.
- Establish and maintain effective communication with designated carrier and supplier contacts, as well as internal management.
- Monitor carrier delivery verification compliance, providing support to carrier contacts and escalating recurring issues to management.
- Prepare and submit claims with a high degree of accuracy.
- Conduct delivery confirmation audits.
- Perform other tasks as assigned.
- Demonstrate the ability to define, analyze, and resolve issues using data insights and logical reasoning.
- Adapt to changing priorities to meet business demands.
- Analyze and interpret substantial datasets to derive accurate conclusions.
- Foster a collaborative work environment.
- Thrive in a dynamic, deadline-oriented setting.
Essential Qualifications:
- 1-3 years of relevant experience in claims processing, transportation, or supply chain management.
- Proficient verbal and written communication skills.
- Familiarity with data visualization tools such as Tableau or Power BI. Competency in Microsoft Office applications (Teams, SharePoint, Excel, Word, PowerPoint).
- Desired Qualifications: Bachelor's degree preferred.
Benefits: Inclusive work environment with employee resource groups. Generous paid time off and holiday schedule. Employee discounts, retirement plan matching, and comprehensive wellness programs.
