Position Overview
The Logistics Coordinator plays a pivotal role in enhancing operational efficiency and customer satisfaction within RWI Logistics. By managing daily logistics operations, including scheduling, tracking, and resolving freight issues, this role directly supports our commitment to operational excellence. You will work closely with Carrier and Customer Sales/Account Representatives to meet customer demands effectively, leveraging our technology and processes to optimize logistics workflows.
What’s in it for you?
This position offers the opportunity to significantly impact our logistics operations and customer relationships. You will be integral in ensuring that our operations are smooth and efficient, directly contributing to the company’s reputation for excellence in service. This role is perfect for those passionate about logistics and customer service, seeking to grow their skills in a dynamic, fast-paced environment.
What to Expect (Key Performance Objectives):
Within 1st Month:
- Efficient Load Management: Efficiently enter and manage customer load data within the Transportation Management System (TMS). Ensure accurate tracking and timely updates of shipment statuses to facilitate seamless delivery processes.
Within 3 Months:
- Proactive Communication and Issue Resolution: Maintain proactive continuous communication with carrier drivers, shipping personnel, and internal teams to ensure accurate scheduling, tracking, and management of freight, and to prevent and resolve any logistical issues. Escalate complex problems to the Operations Manager or Sales/Account Managers as needed, ensuring all parties are informed of the status and resolution strategies for problem loads.
- Scheduling and Operational Coordination: Schedule, reschedule, and coordinate pick-up and delivery appointments for all loads. Notify shippers and receivers proactively of any changes, aiming to optimize the scheduling process and minimize disruptions.
- Customer Service Excellence: Update receivers and customers regularly on the status of their loads, enhancing transparency and trust. Assist with the collection of documents from carriers and service providers and address any overage, shortage, and damage (OS&D) issues promptly, ensuring all relevant documentation is completed.
- Strategic Relationship Building and Customer Engagement: Develop and strengthen relationships with internal partners and external customers by providing regular updates, handling inquiries, and resolving concerns efficiently. Your ability to engage with customers will be measured through customer satisfaction rates and feedback.
Within 6 Months:
- Operational Excellence and Continuous Improvement: Contribute to the team by identifying opportunities for process improvements and participating in initiatives that enhance operational efficiency and effectiveness. Your commitment to operational excellence will be assessed through improvements in process efficiency and reductions in issue resolution times.
Ideal Candidate Profile
Educational Background: High school diploma or GED is required.
Experience: Previous experience in a logistics coordinator or similar role is highly preferred, particularly if it includes managing load data in a Transportation Management System (TMS).
Skills and Competencies
- Technical Proficiency:
- Strong proficiency in Microsoft Outlook and the ability to quickly learn company-specific software.
- Experience using Transportation Management Systems (TMS) for load management, shipment tracking, and data entry.
- Communication Skills:
- Exceptional verbal and written communication skills, with the ability to interact effectively with internal teams, carriers, and customers.
- Able to convey information clearly, providing updates on shipments and coordinating changes with various stakeholders.
- Problem Solving and Critical Thinking:
- Excellent critical thinking and problem-solving abilities, capable of addressing logistics issues proactively and escalating complex problems to the appropriate parties.
- Able to identify patterns or trends in logistics data that may indicate potential issues or areas for improvement.
- Organizational and Time Management Skills:
- Strong prioritization and multitasking skills, able to handle multiple tasks simultaneously in a fast-paced, deadline-driven environment.
- Organized and detail-oriented, with the ability to manage and track multiple shipments efficiently.
- Customer Service Orientation:
- Demonstrated commitment to outstanding customer service, ensuring customer needs are met promptly and efficiently.
- Able to maintain a customer-focused approach while managing the logistics processes effectively.
Personal Attributes
- Team Player: Thrives in a collaborative team environment, working closely with others to achieve operational objectives.
- Adaptable and Flexible: Comfortable in a dynamic work environment, able to adapt to changing priorities and handle unexpected challenges.
- Sense of Urgency: Works with urgency and precision, understanding the importance of timely delivery and operational efficiency.
