About the Company:
FreeAxez is a manufacturer and distributor of technical building products. With more than 25 years' experience, FreeAxez systems provide sustainable, performance and design versatility for a variety of commercial and high technology environments, including many of the world’s top corporations, organizations, universities and government facilities. The product lines have revolutionized and improved the efficiency of technology integration for facilities across the globe. The company’s ‘can do’ approach to client projects, dedication to excellence, and commitment to stay ahead of the industry’s evolving needs is what FreeAxez’ clients count on.
About the Role:
The Mobile App Client Success Manager will have broad responsibilities related to the continuous improvement of the company’s mobile app. The individual in this role will improve the clients’ mobile app experience by identifying user needs and translating these needs into functionality, content, and user experience.
Core Responsibilities:
- Conducting virtual and occasional in-person app demos for new and existing users and acquiring customer feedback to review with team members
- Onboarding new users by creating personalized accounts and adding custom content relating to projects
- Developing and executing Mobile content management strategy (understanding audience needs; providing relevant content; ensuring exceptional digital experience; continuously improving features; gathering insight and evaluating customer perception)
- Improving content quality while reducing the time users spend searching for information
- Sharing user experience techniques best-practices examples with development team members
- Working closely with management and app development team to ensure timely delivery of content improvements. Occasionally leading projects and initiatives.
- Designing user interface mock-ups for various pages within the app to help communicate ideas and functionality to the app platform development team
- Reviewing and testing new features and providing feedback to app development team
Background and Qualifications:
- 2+ years of experience involving mobile apps
- Bachelor’s degree strongly preferred, Engineering or Computer Science degree a plus
- Experience testing and documenting bugs and issues
- Knowledge of user experience techniques and best-practices
- Detail-oriented and analytical
- Excellent verbal and written communication skills
- Experience with creating video content a plus
This role provides opportunities for learning and growing that intersect with a variety of departments.
This is a full time, in-person position with Benefits including: Health, Retirement, and Vacation.
