Pretsl is searching for an Implementation Specialist, who would be responsible for providing on-site and remote support to restaurants in the Minneapolis- St Paul Area. This is a field based role with 50% of the role being on-site at local restaurants.

Pretsl provides on-demand IT & Digital Services to restaurants who use cloud based POS systems like Toast POS. The Implementation Specialist would be working primarily with Toast POS, and other similar point of sale systems.

Job Responsibilities

Onsite Implementation & Support

We work with restaurants we serve in the Minneapolis- St Paul area, providing on-site technical support. Responsibilities would include:

Providing ongoing onsite POS support to restaurants we serve
Installing & configuring new Toast hardware including terminals, handhelds, printers, and other peripherals for restaurants that contract with us.
Conducting Site Surveys to ensure restaurants understand the physical and network requirements before installation of Toast POS.
Training restaurant owners, managers, FOH & BOH teams on leveraging Toast to accomplish their specific needs of the Toast platform.
Diagnosing POS issues and determining the most cost effective resolution

Remote Consultations & Support

We provide remote technical support to restaurants in the Twin Cities, and beyond. Responsibilities would include:

Providing ongoing remote POS support to restaurants we serve
Providing analysis, feedback and recommendations on how how to best optimize hardware/ networking setups to restaurant owners & managers
Building out plans with restaurant owners to tackle some of their biggest technology/ IT related challenges

Project Management

Managing timelines and deliverables for installation and other technology projects
Coordinating with other vendors, such as facility managers to ensure installation projects are delivered in a timely manner

Preferred Skills/ Ideal Candidate

Restaurant experience is a bonus, especially as a manager, bartender, or server
Operating knowledge of Toast POS or any other similar restaurant POS systems like SpotOn, Square or Clover is a bonus
Any experience in a field technician role is also a bonus
Tech savvy and able to learn quickly
You love solving problems for businesses'/ restaurant owners
Must have a car and a valid driver's license since the job includes a lot of travel in the local area

Compensation & Hours

This job is a 1099 contractor role, all travel is compensated. Pay is competitive and negotiable.

Work hours are flexible; we are looking to start at 15-20 hours weekly and hopefully grow to a more full time role. The hours and schedule would be agreed upon based on the availability of the right candidate.

Pretsl

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Implementation Specialist (POS)- Minneapolis- St Paul