Phillips is a leading manufacturer, retailer and restaurateur of innovative flavors and food

solutions. We create products in the seafood category, as well as a broader base of quality

proteins and innovative flavors. We provide our customers with an authentic experience of

true regional and ethnic cuisine driven by a genuine passion for food.

Phillips Foods is currently seeking to hire a customer service professional to work in our corporate office in Halethorpe, MD.

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for buyers, handling inquiries, processing orders, resolving issues, and ensuring a seamless customer experience. You will collaborate with internal teams, including sales, production, and logistics, to maintain high customer satisfaction and support business growth.

Respond to customer inquiries via phone, email, and chat professionally and efficiently.
Process orders, track shipments, and coordinate with production and logistics teams.
Address and resolve customer complaints, ensuring timely and effective solutions.
Maintain accurate records of customer interactions, orders, and transactions.

Qualifications:

Previous experience in customer service is desired, preferably in the food manufacturing or related industry.
Strong communication and problem-solving skills.
Ability to multitask and work in a fast-paced environment.
Proficiency in order management systems and Microsoft Office Suite.

Join our team and help us deliver high-quality products and excellent customer service!

$20.00 - $22.00 per hours with quarterly commission and annual bonus potential.

Benefits: Medical, dental, vision, disability and life insurances available after 60-90 days

401k with company match available after 9 months of employment

1 - 2 weeks annual PTO

Phillips Foods

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Customer Service Representative