Dedicated to delivering First Class Service with a Smile!

Duties

This is exactly what we are looking for in our Appointment Coordinator. In this role you will be responsible for delivering excellent customer service while booking appointments for our well respected, busy Service Department. DUTIES The duties of the Appointment Coordinator:

Receives inbound client calls for service related issues
Facilitates specific appointment for the service advisors
Dispatches MBSL Roadside Assistance/Tow Service
Perform outbound service campaign calls
Follows detailed scripts for inbound and outbound calling
Confirms all scheduled appointments
Follows up on 100% of "no show" client appointments
Maintains high level of service
Understands and implements Mercedes-Benz of Sugar Land's Client Care Service Processes
Attend weekly department meeting

Qualifications

QUALIFICATIONS Not only does this positon require impeccable people skills, attention to detail and a positive attitude, we are also looking for the following:

High School or GED or one to two years related experience and/or one to two years related experience or training
Call Center experience preferred
Ability to multi-task
Desire to gain product knowledge along with knowledge of the Service Department
Administrative support experience
Computer skills and ability to learn new computer programs

Mercedes-Benz of Sugar Land

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