Job Title: Water Billing Temp (CSR)
Location: 1000 Commonwealth Avenue Newton, MA 02459
Contract Duration: 06 Months contract
Pay rate: $22/hr.
Performs
Clerical activities including data entry word processing water and sewer use billing and abatement preparation telephone answering and complaint resolution.
Essential Elements
•As required operates multi-line
telephone to receive incoming calls. Screens and directs calls to proper
section or person. Takes and/or relays messages. Attends counter and answers billing
and other questions and inquires.
•Data enters water and sewer usage
approved abatements customer information and changes updates computer and
hard copy files.
•Assists in calculating and
processing abatements requests. Ensures approved abatements are sent out and
recorded.
•As required prepares a variety of
daily weekly monthly or periodic reports.
•May be required to perform other
departments data entry/retrieval and filing and record maintenance.
•Follows and adheres to department
City and other government rules regulations policies and procedures.
QUALIFICATIONS: At a minimum
the candidate should have some customer service billing computer and
telephone experience.
Additionally it is desirable if they have any MUNIS and/or government experience.
Skills:
Confirm candidate meets requirements in job description. , Required | At a minimum, the candidate should have some customer service, billing, computer and telephone experience. , Required
