Seronda Networks is Hiring: Call Center Customer Service Agent
About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Cleveland, OH (On-site - Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45,000 - $55,000 per year
Description
We are seeking a motivated and customer-centric Call Center Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support across various channels including phone, email, and chat. As a Call Center Customer Service Agent, you will be responsible for addressing inquiries, resolving issues, and ensuring that customers have a positive experience with our products and services.
Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information about products and services to customers quickly and efficiently.
- Resolve customer complaints and issues in a timely manner, ensuring high levels of customer satisfaction.
- Document customer interactions and maintain detailed records of conversations and transactions.
- Assist customers with order processing, payment inquiries, and product returns.
- Collaborate with team members and other departments to improve customer service processes.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service are a plus.
- Proven experience in a customer service or call center environment is preferred.
- Excellent verbal and written communication skills in English; proficiency in an additional language is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Basic computer skills and proficiency with Microsoft Office Suite and call center software.
- Ability to work in a fast-paced environment and manage time effectively.
Benefits:
- High school diploma or equivalent; bachelor’s degree is a plus
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to handle stressful situations with a calm demeanor
- Proficient in using computer applications and CRM software
If you’re passionate about helping clients succeed and are ready to launch your career in account management, apply today to join Seronda Networks as an Call Center Customer Service Agent
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
