Now Hiring: Entry Level Customer Service AssistantLocation: Charlotte, NCSalary: $20 - $25 per hourSchedule: Monday to Friday, 8-hour shifts
About Us:At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
About the Role:The Entry Level Customer Service Assistant is the front-line connection between our clients and their audiences. In this role, you’ll assist customers, resolve inquiries, and ensure a smooth and pleasant customer experience. This is a fantastic opportunity for someone who is people-oriented, eager to learn, and ready to grow in the marketing and communications world.
Key Responsibilities:
Provide professional and friendly support to customers via phone, email, and in person.
Respond to inquiries about services, billing, and general questions.
Assist in resolving client concerns with efficiency and empathy.
Keep accurate records of customer interactions and feedback.
Support internal teams by relaying client information and updates.
Help improve customer experience by identifying recurring issues or improvement opportunities.
Qualifications:
High school diploma or equivalent; some college coursework preferred.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, team-oriented environment.
Basic computer skills and familiarity with customer service software.
A positive attitude and a willingness to learn.
Previous customer service experience is a plus, but not required.
Benefits:
Competitive hourly pay ($20 - $35)
Monday to Friday schedule - enjoy your weekends off
Opportunities for internal promotions and professional development
Supportive and inclusive work environment
Training and mentorship provided
Potential to transition into marketing, communications, or sales roles
Ready to get started in a creative and people-focused career?Join Style Netbox and become a key part of our clients' brand experiences.Apply today!
