Job Description
About us: Iconic brand, tiny company.
Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory, but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that startup acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.
Job Summary
The Operations Coordinator is a detail-oriented and proactive member of our team. In this role, you will manage the day-to-day processing of B2B orders efficiently and effectively. You will bring expertise in EDI communication, integration between ERP, 3PL, and logistics systems, and the design, documentation, and implementation of streamlined processes. Serving as a key liaison between the order management, sales, finance, logistics, and IT teams, you will ensure transparency and the smooth flow of information across departments.
Key Objectives
- Conduct root cause analysis and problem-solving for systematic and process issues.
- Manage B2B order processing for both EDI and non-EDI retail customers.
- Design, optimize, and maintain processes critical to order management and system communication.
- Oversee customer onboarding, including item setup, customer portal configuration, routing guide review, and EDI testing.
- Collaborate with other departments to escalate and resolve operational process issues.
Responsibilities
- Process EDI and manual orders for B2B accounts.
- Set up and maintain customer accounts, including EDI configuration and routing guides.
- Handle return processing and related communication.
- Liaise with 3PL providers to track orders, ensure SLA compliance, and resolve issues such as mis-shipments.
- Optimize and document operational processes.
- Generate reports on SLA performance and order entry statistics.
What You Bring
- 2–3 years of experience in operations or logistics roles.
- Proficiency in ERP systems, preferably Microsoft Dynamics 365.
- A continuous improvement mindset with a focus on enhancing systems, processes, and communication.
- Strong communication skills, effectively liaising with sales, supply chain teams, and customers.
- Excellent analytical and problem-solving abilities, with a talent for identifying and addressing root cause issues.
- Advanced MS Office skills, particularly in Excel.
- A positive, professional team player with a commitment to cross-functional collaboration.
What To Expect
This is a full-time role reporting directly to the Operations Manager US
.
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