Job Description: Training Manager
Company Overview: We are a rapidly growing company dedicated to providing exceptional service and products to our global clientele. To support the operational growth of our warehouse in Indiana, USA, we are seeking an experienced Training Manager to join our team.
Position: Training Manager
Location: Indiana, USA
Essential Requirements:
- At least 4 years of recent experience in training within large SKU, consumer-facing retail warehouses (e.g., eCommerce warehouses, apparel brand warehouses, logistics warehouses, third-party warehouses).
- Experience working closely with operations to continuously adjust training programs based on business model changes to enhance employee efficiency and quality.
- Preference for candidates with both operation and training backgrounds.
Key Responsibilities:
- Develop, write, maintain, and coordinate training modules for various hourly associates across all functions and processes in the customer order fulfillment center, including inbound, putaway, pick, sort, pack, and ship.
- Develop Standard Work Instructions (SWIs) that describe the most efficient way to perform specific tasks or jobs.
- Track and improve learning curves for new hires, full-time & part-time trainers, and coordinate relevant training activities with Safety and HR departments.
- Conduct onboarding sessions for new hires, ensuring they are familiar with company policies, safety procedures, and job responsibilities.
- Identify skill gaps among existing warehouse personnel and develop targeted training initiatives to enhance skills in areas such as material handling, picking and packing, and quality control.
- Collaborate with the Safety Department to create and deliver safety training programs emphasizing compliance with safety regulations and proper use of personal protective equipment.
- Deliver training sessions through multiple mediums, including classroom instruction, hands-on demonstrations, and e-learning platforms.
- Implement methods for assessing the effectiveness of training programs and individual trainee performance.
- Provide constructive feedback and additional coaching as needed to address performance improvement opportunities.
- Maintain accurate records of training activities, including attendance, performance evaluations, and training materials.
- Generate regular reports on training effectiveness and make recommendations for adjustments or improvements.
- Stay informed about industry best practices, emerging trends, and changes in warehouse operations to continuously enhance training programs.
- Collaborate with department managers to incorporate operational updates into training materials.
What We Offer:
- An energetic and growth-oriented work environment.
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development.
