Company Description
About Us
Hype Tier is a dynamic and innovative company specializing in event planning and brand experiences. We focus on delivering high-quality, engaging events that leave a lasting impact. Our team is dedicated to creativity, precision, and seamless execution.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused
Customer Support Assistant to join our team in Santa Ana, CA. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless customer service experience.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner
- Assist customers with product information, order processing, and troubleshooting issues
- Maintain accurate records of customer interactions and follow up as needed
- Collaborate with internal teams to resolve customer concerns efficiently
- Identify and escalate complex issues to the appropriate department
- Provide feedback to improve customer service processes and overall experience
- Ensure a high level of customer satisfaction through proactive communication
Qualifications
Skills & Qualifications
- Previous experience in customer service or a related role preferred
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Problem-solving skills with a customer-first approach
- Proficiency in Microsoft Office Suite and CRM systems
- High attention to detail and ability to work in a fast-paced environment
Additional Information
Benefits
- Competitive salary based on experience
- Opportunities for career growth and development
- Supportive and professional work environment
- Comprehensive training and ongoing support
If you are passionate about providing excellent customer service and want to grow in a dynamic company, we encourage you to apply today.
