At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
As the District Director of Operations for the Eastern Massachusetts region, you'll report to the VP of Operations and play a key leadership role in shaping the district's success. Partnering in a dyad structure with the District Medical Director, you'll lead your team in driving operational excellence and achieving the vision of creating a more effective and sustainable healthcare future for all.
Your Impact
- Directly manage Practice Managers in your district, ensuring high-performance and engagement.
- Collaborate in a dyad structure with the District Medical Director to align district operations with strategic goals.
- Identify and implement process improvements by reviewing clinic operations and fostering transparent communication between operations and medical leadership.
- Utilize data and dashboards (PowerBI and others) to monitor trends, ensure data integrity, and address unfavorable outcomes.
- Produce weekly operational reports with updates on district performance.
- Oversee new clinic openings within your district, managing the operational aspects to ensure success.
- Advance organizational goals by meeting key performance measures and supporting strategic initiatives.
Who You Are
- 5+ years of progressive leadership experience, ideally with multi-site management.
- 5-10 years of operational experience, with healthcare operations preferred.
- Strong interpersonal and communication skills, including experience with crucial conversations.
- Effective leadership style that is fair, compassionate, and collaborative, fostering mentorship and career growth.
- Proven ability to create an atmosphere of trust, respect, and alignment with organizational goals.
- Proficiency in Microsoft Office Suite, PowerBI, Excel, Teams, and related tools.
- Familiarity with HR policies, clinic operations, and performance metrics (e.g., KPI/OKR frameworks).
- Expertise in reviewing policies, managing progressive counseling or disciplinary actions, and driving outcome-based performance improvements.
- Weekend on-call required
- Direct PIL ownership preferred.
- Experience creating and developing teams preferred.
Travel
- Travel within your district as needed to ensure alignment and drive results.
- Weekend on-call required
#INDCOR1
Why ConvenientMD?
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.
