Are you ready to make an impact at a fast-growing company that's transforming the future of work? Mosaic is on a mission to revolutionize how companies manage their people through the power of AI. Ranked as #226th fastest-growing company in the country for 2024 and #25 in software on the Inc 5000 list, we’re redefining people management for organizations everywhere.
At Mosaic, we’re radically changing how companies connect with, manage, and understand their people. By leveraging cutting-edge AI technology, we empower organizations to unify their processes, gain deep workforce insights, and improve the efficiency of their people like never before. And employees can upskill/reskill, and find opportunities internally that better align career goals, rather than being stuck in a role they don’t enjoy.
We’re looking for a Customer Success Manager to join our Customer Success team! This role will be critical in shaping the experiences of companies adopting Mosaic, ensuring they achieve measurable value from our platform while fostering long-term partnerships.
Responsibilities
- Build strong, trusted relationships with our customers to deeply understand their goals, workflows, and pain points.
- Serve as the main point of contact for assigned accounts, delivering tailored, proactive support and strategic guidance.
- Manage the onboarding process, ensuring a seamless implementation and handoff to ongoing success.
- Conduct regular business reviews to highlight value metrics, address challenges, and drive adoption.
- Collaborate with technical teams to resolve escalations, managing customer expectations with empathy and precision.
- Deliver training, webinars, and resources tailored to our teams with varying levels of technical expertise.
- Identify opportunities for account growth and partner with Sales to drive renewals and upsells.
Qualifications
- 4-10 years of experience as a Customer Success Manager, Account Manager, or similar role in a B2B SaaS company (experience with mid-market accounts preferred).
- Strong communication skills with the ability to present complex technical information in a clear, actionable way to non-technical audiences.
- A self-starter mindset, with the ability to own your work and thrive in a dynamic, startup environment.
- Proven experience driving adoption, renewals, and expansions.
- Exceptional project management skills, with the ability to juggle multiple priorities while maintaining attention to detail.
- A collaborative spirit and eagerness to work cross-functionally with Product, Sales, and Support teams.
Benefits
- Meaningful stock options in a high-growth startup
- World-class medical, dental, and vision policies
- A fun culture including team events, happy hours, and day trips
- This is a remote position with small Mosaic offices cropping up in the US and Canada for hybrid remote working. In NY, this will be a remote hybrid position
- Work with hardworking, nice people who are committed to making a difference!
- ...And much more
If you're driven by innovation and excited by the challenge of transforming workforce management, Mosaic is the place for you. Take this rare opportunity to join a startup on the rise, where your contributions will directly influence our trajectory and impact on the world.
