Wanted Logistics and Customer Management Manager

The Logistics and Customer Management professional is responsible for ensuring that a customer's equipment moves through the facility and delivered as expected - considering quality, timeline, budget and positive experience with all company personnel.

Success Requires the Following:

Oversee the intake and preparation of orders.
Ensure adherence to customer-defined service levels.
Act as the primary point of contact for project planning and setup.
Generate, assess, and submit all necessary documentation prior to order execution.
Establish and document standard operating procedures for customer-facing activities.
Track and report on key performance indicators (KPIs).
Join weekly corporate meetings to discuss plant activities and updates on car flow.
Guarantee the accurate initial status of vehicles in company tracking system.
Develop and provide a preliminary project schedule with key milestones to the customer.
Oversee all inspections for enroute and inbound vehicles.
Handle revenue forecasting tasks.
Supervise a team of 15-20 administrative and hourly personnel.
Manage difficult discussions, both internally and with customers, by devising practical solutions for both the customer and business.
Champion change within the team to support the delivery of the overall strategic objectives.
Cultivate essential customer management skills, including expertise in the rail industry.
Build strong external relationships through collaboration with internal teams across production, operations, quality, and engineering.

Qualifications

Bachelor’s Degree or equivalent in Project Management or Engineering or combination and experience
3 or more years in transportation/logistic field
PMP Certificate preferred.
Manufacturing and Scheduling experience preferred.
Experience managing teams.
Ability to manage and prioritize multiple projects in a fast-paced environment.
Ability and desire to work in a team environment.
Technical background with manufacturing acumen preferred.
Strong process, data and problem-solving skills
High energy and enthusiasm
Collaborative and accountable style with an ability to build strong partnerships at all levels of the business.

Taylor Transportation Search Group

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