General Manager, 3PL Warehouse

The General Manager is a cornerstone of Ship Essential’s operational success, driving the performance, profitability, and strategic growth of our New York warehouse. This role requires a seasoned leader with a strong background in 3PL, logistics, supply chain, and warehouse management. The GM is responsible for ensuring successful fulfillment for our Brand Partners with a focus on operational excellence, maximizing profitability, and holding managers accountable for the performance of their teams. This is a high-impact role, demanding urgency, precision, and a commitment to living Ship Essential’s Principles and Values every day.

This is an in-person role based in Sunset Park, Brooklyn.

Responsibilities

Operational Accountability

Take full ownership of the warehouse’s performance, ensuring that service level agreements (SLAs) are met or exceeded every day.
Oversee all aspects of daily operations, from inbound and outbound to inventory control, ensuring seamless execution and alignment with company goals.
Maintain ultimate accountability for the success or failure of warehouse teams, with a bias toward action and problem-solving.
Ensure all SOPs are documented, trained, and followed, holding managers accountable for compliance.

Profitability & Cost Management

Own full responsibility for the warehouse P&L, ensuring monthly and quarterly profitability.
Develop and manage the warehouse budget, monitoring financial performance and making adjustments to achieve targets.
Ensure every labor hour, material, and service provided is accounted for and charged appropriately to brands.
Control labor costs by ensuring efficient scheduling and aligning workforce size to demand without overextending resources.

Manager Development & Leadership

Focus on the performance and development of warehouse managers, ensuring they have the resources, training, and support needed to succeed.
Actively coach, lead, and manage warehouse managers, stepping in alongside them to tackle challenges and lead by example.
Ensure warehouse managers meet their targets and deadlines, providing clear feedback and guidance to improve team performance.
Take ultimate responsibility for manager success—if their teams fail, the GM takes ownership.

Process Optimization & Continuous Improvement

Audit, improve, and execute on workflows across inbound, outbound, inventory control, and other key departments to maximize efficiency and effectiveness.
Develop and execute strategies to improve warehouse metrics, including order accuracy, on-time delivery, and inventory accuracy.
Champion continuous improvement by identifying inefficiencies, implementing solutions, and streamlining processes.
Actively monitor workflows to identify bottlenecks and ensure warehouse teams operate with urgency and efficiency.

High Standards & Principles

Uphold and embody Ship Essential’s Principles for Operating a Warehouse, ensuring they are practiced at every level of the organization.
Serve as the torchbearer of Ship Essential’s values, promoting excellence, resourcefulness, and a relentless focus on the customer experience.
Operate with a strong sense of urgency, ensuring no issues are left unresolved and every problem is met with swift action.

Profitability of Brand Accounts

Monitor the profitability of each brand we serve, ensuring all costs are captured and charged appropriately.
Take a data-driven approach to evaluating account performance, identifying areas to improve efficiency and profitability.

Cross-Functional Collaboration

Work closely with the Head of Operations and other senior leaders to align warehouse strategy with company objectives.
Manage up effectively, providing clear reporting and insights into the warehouse’s performance and challenges.
Collaborate with other departments, including sales, account management, and finance, to ensure a unified approach to serving brands.

Requirements

Experience

Minimum of 7 years in 3PL, logistics, supply chain, or warehouse management, with significant experience leading large teams.
Proven success in managing warehouse operations and developing high-performing teams.
Experience working with Warehouse Management Systems and EDI.

Skills

Strong leadership skills with the ability to coach, motivate, and hold managers accountable.
Excellent problem-solving abilities and a bias for action.
Adept at managing up and providing clear reporting to senior leadership.
Exceptional organizational and analytical skills, with the ability to track and improve KPIs.

Mindset

A relentless drive for operational excellence and high standards.
A bulwark against entropy—decisive and focused on delivering results.
Commitment to living Ship Essential’s Principles and Values every day.

About Ship Essential

Ship Essential is a retail and ecommerce fulfillment company with locations in Brooklyn, NY and Downtown LA. We work with emerging consumer brands that have compelling value propositions and passionate followers. Our brands represent a range of categories (apparel, fashion, home goods, beauty, etc.), and we create customized workflows and services to meet their needs. Our services include pick & pack, storage, retail store replenishment, reverse logistics, same-day delivery, and ecommerce consulting. We’re an innovative team that thrives on collaboration and we’re excited about the opportunity to work with the next generation of retail and e-commerce.

Ship Essential

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General Manager, 3PL Warehouse