Job Title: Scheduling Manager

Company: Neal R. Gross & Co.

Location: Washington DC - this role can be remote or hybrid

Position Overview

Neal R. Gross & Co is a leading Court Reporting and Transcription services company and have provided nationwide services for more than 45 years. We are seeking a Scheduling Manager to oversee the scheduling department, ensuring the efficient coordination of court reporters, videographers, and interpreters for depositions, hearings, trials, nettings, and other legal proceedings. This role is critical to balancing client needs with company resources while maintaining high standards of service and operational efficiency.

Key Responsibilities

Department Leadership: Manage and support the scheduling team, ensuring smooth daily operations, providing training, and implementing best practices
Scheduling Coordination: Oversee the assignment of court reporters, videographers, and interpreters based on availability, skill level, and client requirements
Process Optimization: Develop and refine scheduling workflows to improve efficiency, reduce scheduling conflicts, and streamline communication
Client and Reporter Relations: Serve as the escalation point for complex scheduling issues, working closely with clients and independent contractors to resolve conflicts
Technology and Data Management: Utilize and maintain scheduling software, ensuring accurate record-keeping and generating reports for operational analysis
Compliance and Policy Adherence: Ensure all scheduling practices align with company policies, client contracts, and industry regulations
Cross-Department Collaboration: Work closely with business development, contracting, and billing teams to align scheduling efforts with overall company goals
Performance Monitoring: Track key performance indicators (KPIs) to assess the efficiency and effectiveness of the scheduling department

Requirements

Experience: 5+ years in scheduling, operations, or a related field, preferably within court reporting, legal services, or a high-volume scheduling environment
Leadership Skills: Demonstrated experience managing teams, fostering collaboration, and driving performance improvements
Technical Proficiency: Familiarity with scheduling software and Microsoft Office Suite. Experience with legal industry-specific platforms is a plus
Problem-Solving Ability: Strong critical thinking skills to manage last-minute changes and complex scheduling challenges effectively
Communication Skills: Excellent verbal and written communication skills to coordinate with internal teams, clients, and vendors professionally
Time Management: Ability to handle multiple priorities, work under tight deadlines, and maintain attention to detail

Benefits

We also have great benefits so you can focus on doing your best work:

Competitive compensation
Medical and dental insurance
401k with employer matching
Flexible vacation scheduling
Supportive company culture, with many employees of 10+ years tenure
Hybrid work schedule
A company with a growing, dynamic work environment, and a team of intellectually curious, supportive colleagues

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Neal R Gross and Co.

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