Who We Are:

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support 1800+ mental health providers and over 20,000 patients per week across 16 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About The Role

The Operations Assistant I will work collaboratively with team members, contractors, vendors, and other departments within the company to contribute to a range of daily tasks and project support. Duties will include providing day-to-day support of the EHR and other software platforms, maintaining provider profiles, supporting with workflow automations across departments, assisting with project work, and implementing website updates. The ideal candidate will have strong Excel skills, experience in project coordination, workflow automation software, and a learner mentality. This is a full-time position.

Responsibilities:

Manage the flow of internal Zendesk tickets and collaborate with team members to resolve tickets
Manage shared Operations email inbox, ensuring that messages are responded to in a timely manner
Manage provider access to the Provider Portal, creating new accounts and closing-out termed providers
Manage the flow of provider business card orders, create templates & send to providers for approvals, and ensure successful delivery of orders
Support with SharePoint management, page design, and upkeep
Assist with website management and upkeep
Take, edit, and post new employee headshots
Collaborate across departments to write, compile and/ or edit documentation for key business processes
Support members of the Operations team with carrying out project work

Requirements

Qualifications

Bachelor's degree and 1-2 years' related experience and/or training; or equivalent combination of education and experience
Demonstrated ability to adapt quickly to technology and knowledge to troubleshoot alternative software tools as needed; previous experience with workflow automations software and CRMs is a plus!
Experience in Adobe Creative Suite (specifically InDesign and Photoshop) or similar programs
Experience using DSLR cameras preferred
Moderate lifting is occasionally required (up to 50 lbs.)
Personal vehicle required due to travel between worksites or other locations

Core Competencies

Discreet, tactful, emotionally intelligent with highly collaborative interpersonal skills
Demonstrated ability to communicate effectively with vendors and inter-departmentally
Scheduling and record-keeping
Learner mentality, and willingness to step into new challenges
Excellent written and verbal skills with razor-sharp accuracy and thoroughness in completing all tasks
Ability to work independently and in a team environment
Ability to work autonomously, with minimal supervision, manage your time responsibly and be accountable for completing daily tasks and meeting project deadlines
Strong organizational and problem-solving skills
Expert Proficiency in Microsoft Office suite

Work Environment

The position is based in-person at the Headquarters - Taylor's Landing location initially. After an initial training period this position will work in-person at both our Headquarters - Taylor's Landing and Headquarters - Meridian North locations and requires travel to all Mindful Support Services office locations, including occasional out-of-state business trips. The position also requires off-site travel as needed to support with job requirements such as projects, equipment/supply needs, and repairs.

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice

Benefits

Compensation and Benefits:

75% employer covered Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
8 paid holidays
15 PTO days accrued annually
Professional and career development opportunities
Compensation evaluated with opportunities for advancement

Job Type: Full-time, Fully In-Office

Pay: $45,000-50,000k per year

We are an equal opportunity employer committed to creating a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Background check required for employment.

Mindful Support Services

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