The Chief Information Officer's (CIO) primary role is to develop and maintain business relationships with selected clients in order to strategically plan and combine the client's technology alignment needs with their business goals.

The CIO collaborates with and advises our clients' IT departments and performs the same functions as a conventional CIO. The duties include formulating strategic IT goals, planning the IT budget, digital transformation, analyzing and reworking business processes and facilitating technology changes.

CIO are responsible for gaining knowledge of their clients' business use of technology. In addition to maintaining client relationships, CIOs must collaborate and maintain excellent rapport with all GXA's service delivery including professional services, information security, reactive support and technical alignment.

The CIO acts as a trusted adviser to our clients by challenging the status quo and aligning digital transformation initiatives with overall growth. Example business process automation, risk mitigation, AI, ML, Cloud and security.

Strong software and applications knowledge and how it impacts SMB market a plus.

The CIO provides our clients strategies that maintain and secure their existing IT infrastructure. They provide forward-looking services, such as developing long-term strategic IT goals and identifying opportunities to drive innovation, as well as business success and revenue.

At the core of the CIO role are 4 key areas:

Identifying business risk
Strategic technology budgeting and road mapping
Digital transformation
Managing business relationship

Responsibilities

Manages relationships with principals, owners, and key stakeholders in client organizations
Understands technology business drivers in client organizations
Develop understanding of how our clients serve and interact with their clients and how GXA can impact how they do business through technology
Develops Strategic technology roadmaps and provides budget planning expertise to clients
Implement true digital transformation initiatives at our clients' environments
Educates clients on technology trends, risk and opportunities
Performs technical business consulting
Analyze clients' business processes and develop plans to rework them and facilitate technology changes
Lead technical discussions with the GXA team and clients as it relates to their business and technology roadmap
Continuously work to provide clients with the right technology to accomplish business goals and objectives utilizing GXA's service lines or other third-party services
Works with clients and other GXA functions on project scoping and management
Look for opportunities to surpass clients' expectations

Requirements

10+ years related experience, managing IT in the small / medium business market (mandatory)
Ability to tie IT strategy to business goals.
Knowledge of technology trends
A firm grasp of IT project planning and management
Experience in the IT budgeting process
Strong interpersonal/communication skills
Flexibility regarding changing business goals
A strong passion for and alignment with GXA's why
Ability to build strong relationships with executive level leaders
A high degree of business awareness and commercial acumen
Strong organizational, time management and prioritization skills with great attention to detail
Able to take a creative approach to situations and problem solving
Effective communication and negotiation skills with all levels, technical through to director
Experience identifying and speaking to technical solutions for business problems
Ability to understand and communicate the importance of investing in certain technologies.
Understanding of technical concepts / methodologies (prior hands-on technical experience is a plus)
Self-driven and highly motivated with a positive attitude
Committed to quality and ongoing process and procedure improvements
Demonstrated leadership and executive skills.

Benefits

Benefits Available

Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Auxiliary Benefit Offerings (Legal Shield/Aflac)

GXA

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Chief Information Officer - CIO