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Job Position Summary:

The Manager of the Project Management Office (PMO) is responsible for establishing, leading, and managing the PMO, refining and developing relevant project management processes, setting standards for program management, and providing leadership and guidance to program management staff. They will also drive continuous improvement initiatives, ensuring effective project execution and reporting, resource allocation, and stakeholder engagement across the organization.

Responsibilities and Duties:

PMO Leadership & Strategy - Develop and implement the PMO strategy, ensuring alignment with the organization’s goals and objectives. Establish and maintain PMO governance, policies, processes and procedures. Define and manage the PMO’s portfolio of projects, programs, and initiatives for internal and external customers.
Portfolio & Program Management - Oversee the planning, execution, and completion of all projects within the portfolio, ensuring they meet scope, budget, timeline, and quality requirements. Implement and standardize project management methodologies, tools, templates and Key Performance Indicators. Monitor project performance using appropriate systems, tools, and techniques, providing regular reporting updates to senior leadership and the customers.
Resource Management - Optimize resource allocation and utilization across projects, ensuring that resources are used effectively to meet project objectives and meet billable targets. Collaborate with the business to manage resource requirements and resolve resource conflicts. Provide strategic input on resource planning and forecasting to support the organization’s growth and project demands. Manage team workload and resources effectively, ensuring the availability of necessary tools and information and promote employee engagement through recognition and support.
Stakeholder Engagement - Serve as the primary point of contact for project-related communications and decision-making. Build and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met throughout the project lifecycle. Facilitate regular project reviews, risk assessments, and change management processes.
Continuous Improvement - Leverage Lean Six Sigma methodologies to drive continuous improvement initiatives and enhance project management processes, tools, and methodologies. Analyze project outcomes and lessons learned to drive future project success. Promote a culture of excellence, collaboration, and accountability within the PMO.
Team Leadership and Development - Lead and mentor a team of project managers, fostering a culture of excellence, collaboration, and continuous improvement. Continuously optimize team structure and growth potential. Set performance goals, monitor progress, and hold regular 1:1 meetings to provide guidance, feedback, and professional development opportunities for continuous growth.
Strategic Planning - Contribute to strategic planning by aligning team efforts with organizational objectives.
Collaboration - Promote collaborative efforts and efficient execution and address and resolve conflicts promptly, maintain a positive and inclusive team culture, and ensure adherence to company policies.
Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Qualifications:

Self-starter with a high degree of integrity and professionalism.
Ability to work independently as well as in a team environment.
Capable of managing multiple projects and programs simultaneously.
Comfortability working under pressure or strict deadlines.
Demonstrated ability to solve problems and formulate recommendations.
Excellent written and verbal communication skills.
Outstanding analytical-thinking skills.
Exceptional attention to detail.
Passion for learning and personal growth, specifically when it comes to technology.
Possess organizational and prioritization skills.
Ability to handle sensitive and confidential information with the utmost discretion.

Education and Experience:

Bachelor’s degree in project management, computer science, business or a related field.
Minimum 10+ years of experience in Information Technology and professional services environments, with a proven track record in program management and operations with increasing scale and responsibility.
Strong experience managing a portfolio of programs and projects, in both Waterfall and Agile methodologies, delivering solutions to fortune 100 companies.
Proven experience in the technology professional services industry delivering both IT Infrastructure and application development projects.
Experience with industry standard project management tools such as JIRA, Confluence and MS Projects.
Preferred PMP (Project Management Professional) or equivalent certification is highly desirable. Agile and Lean Six Sigma certifications are a plus.
Experience reporting directly to executive level leadership is strongly preferred.
Strong analytical, reporting and data management skills.
Exceptional leadership and team management capabilities.
Strong strategic thinking and demonstrated ability to align Project Management initiatives with business goals.
Excellent leadership and management skills, with the ability to inspire and develop a high-performing team.
Exceptional communication and interpersonal skills to build relationships and influence stakeholders at all levels.

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Manager of Project Management Office